How to clear error code on DSTV

There are various DStv error codes that show up to viewers.

Clear DStv error code e19-4, e16-4, e16-0, e143-4, e48-32, and other DStv error codes with the guide on this post.

If you see any error message while viewing a channel on your DStv, the easiest way to clear the error code on DStv is simply by using DStv self-care, all you have to do is simply go to the DStv website and register if you have not.

  • Go to the official DStv self-care website – selfservice.dstvafrica.com/en-ng/mydstv-sign-in
  • Input your Surname or mobile number and DStv smartcard number.
  • Select the type of error code that you see on your DStv.
  • Click “Reset Device”

 

Fix various DStv error codes

There are various DStv error codes that can come up, below we highlight some and their easy fix.

  • E16 The Smartcard is not enabled for this channel – This usually pops up when your DStv account has been suspended, please ensure you have an active DStv subscription. Please contact the MultiChoice Call Centre for assistance.
  • E19 Your account has been suspended – Please contact the MultiChoice Call Centre for assistance.
  • E30 Checking the subscription status – If this message still appears after 2 minutes, please contact the MultiChoice Call Centre for assistance.
  • E32 The Smartcard is not enabled for this channel – It may be that your account has been suspended. Please contact the MultiChoice Call Centre for assistance.
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